Key accountabilities:
- Deliver timely, consistent and high-quality customer services, including managing financial transactions for Property Insurance in line with the Department's Customer Excellence Principles.
- Undertake property related functions, including coordinating insurance and valuations for customer owned properties, and managing external service providers.
- Review insurance and valuation documentation, ensuring data accuracy and compliance with organisational principles.
- Provide accurate, professional support and information to customers, colleagues, and stakeholders.
- Use systems and processes to manage customer owned properties and contribute to improvements
- Escalate complex matters to the Principal Property Officer when required.
- Proven experience in the insurance industry, with a strong knowledge of property insurance.
- Ability to manage high‑volume caseloads with accuracy while working effectively under pressure.
- Strong attention to detail and sound judgement when reviewing insurance and valuation information.
- Confident communication skills to liaise with customers and external service providers.
- Ability to coordinate and manage external service providers efficiently.
- Understanding of the Department's customer base, including vulnerable or older people.
- Willingness to participate in quality assurance processes (call and email monitoring).
Apply now or for more information please contact Tamar Aslanian directly - tamar@capstonerecruitment.com.au
