Role Purpose
The Facilities Manager is accountable for the safe, compliant and well-presented operation of
Gazcorp's Liverpool retail precinct — comprising the Sydney Outlet Village (~18,000sqm), the
Homemaker Centre (~30,000sqm) and associated pad sites. Together, this is a significant and complex multi-format retail asset, and the Facilities Manager is the person who keeps it running at the standard the Directors, tenants and customers expect.
This is a broad, hands-on role that spans building operations, compliance, contractor management, financial management, tenant liaison and sustainability. You will work collaboratively across the full Gazcorp business — with Development, Construction, Marketing, Finance and the Directors — and you will be expected to exercise genuine ownership, operate comfortably outside a narrow brief, and set the standard for how facilities management is done across the portfolio.
The role requires someone who leads by example, embeds a culture of risk awareness across all contract partners, and is always looking for better ways to do things — while respecting what has been built before them.
Key Accountabilities
1. Asset & Building Operations
• Oversee the day-to-day physical operation of the Outlet Village, Homemaker Centre and pad sites — ensuring all building systems, plant and equipment are running safely, efficiently and to the standard expected of a quality retail destination
• Conduct regular site inspections across the full precinct; identify and resolve defects, presentation issues and maintenance requirements promptly and without waiting to be directed
• Maintain preventive planned maintenance (PPM) schedules across all assets within the
CMMS; ensure completion rates are consistently high and no critical maintenance tasks are allowed to become overdue
• Manage the tenancy delivery process for new tenants and refurbishments — coordinating access, fit-out approvals, builder inductions and handover inspections to a standard that reflects Gazcorp's expectations
• Maintain consistently high centre presentation standards across all common areas, car parks, service corridors and external areas — setting the benchmark that contract partners are held to
2. Compliance & Risk
• Own the compliance framework for the precinct — including the Annual Fire Safety Statement (AFSS), Building Code compliance, Development Approvals, council requirements and all relevant statutory obligations; ensure all deadlines are met without exception • Maintain a current risk register for the precinct; proactively identify, assess and mitigate risks before they become incidents — and ensure all contract partners understand that risk is a shared responsibility, not a Gazcorp-only concern
• Embed a culture of compliance and risk awareness across the full contractor and supplier base — through inductions, toolbox talks, site rules and consistent accountability
• Ensure all WHS obligations are met across the precinct; maintain records, conduct incident investigations and drive corrective action to close-out within SLA
• Manage all DA, council and authority interactions relevant to ongoing operations, minor works and any planned improvements — coordinating with the Development and Construction teams where required
3. Contractor & Supplier Management
• Manage the full contractor and supplier base for the precinct — including cleaning, security, mechanical, electrical, hydraulic, fire, landscaping and any specialist trades — driving genuine value from every contract relationship
• Hold all contract partners accountable to agreed KPIs, service levels and quality standards; conduct formal performance reviews and act decisively where standards are not met
• Set up and run tenders for new contracts and renewals as required; prepare scopes of work, evaluate submissions and make recommendations to the Head of Asset Management
• Ensure all contractors working on site are appropriately licenced, insured and inducted; maintain current registers and conduct periodic audits of contractor compliance
• Build productive, professional relationships with key contractors that drive better outcomes for Gazcorp — without compromising accountability or value
4. Tenant Liaison & Stakeholder Management
• Serve as the primary facilities point of contact for all tenants across the precinct — responding to operational requests promptly, resolving issues before they escalate and maintaining relationships built on reliability and professionalism
• Manage the day-to-day operational relationship with tenants: maintenance requests, access coordination, fit-out queries, compliance matters and any operational issues that arise during trading hours
• Work collaboratively with the Centre Manager, Leasing, Marketing, Finance, Development and Construction teams — contributing to precinct-wide outcomes and flagging issues that have cross-functional implications
• Represent Gazcorp in interactions with council, authorities, utility providers and other external stakeholders relevant to facilities and compliance matters
5. Financial Management
• Manage the annual facilities budget across the full precinct — including all OPEX line items, maintenance contracts, utilities and minor capital works — tracking actuals against budget monthly and providing clear variance commentary
• Manage capital works planning and delivery: develop the forward capital plan in conjunction with the Head of Asset Management, prioritise expenditure based on asset lifecycle and risk, and deliver approved projects on time and within budget
• Proactively identify and pursue cost saving opportunities across the contractor base, utilities spend and maintenance programme — quantify savings and report to the Head of Asset Management
• Ensure all contractor invoices are reviewed against scope, schedule of rates and contract terms before approval; maintain tight control over committed and forecast expenditure at all times
6. Sustainability
• Take ownership of the sustainability agenda for the precinct — monitoring energy, water and waste performance; identifying and implementing initiatives that reduce consumption, improve environmental outcomes and lower operating costs
• Utilise energy monitoring platforms (including Fountain Energy and Solar Analytics where applicable) to track consumption, identify anomalies and report performance to the Head of Asset Management
• Contribute to Gazcorp's broader sustainability goals by embedding best practice across the contractor base, tenant community and day-to-day operations — not treating sustainability as a reporting exercise but as a genuine operating standard
7. Asset Lifecycle & Capital Planning
• Maintain a current asset register and lifecycle plan for all major plant, equipment and building components across the precinct; use this to inform the annual and long-term capital expenditure budget
• Identify end-of-life risks and planned replacement requirements well in advance; provide recommendations to the Head of Asset Management with supporting cost analysis and prioritisation rationale
• Coordinate with the Development and Construction teams on any planned capital works, expansions or major refurbishments — ensuring operational continuity and tenant disruption is minimised throughout
8. Process, Administration & Record Keeping
• Build and roll out streamlined, documented processes for the facilities function — covering maintenance scheduling, contractor management, compliance tracking, inspection reporting and incident management — so the team can operate consistently and independently
• Maintain complete, accurate and audit-ready records across all facilities activities: maintenance logs, compliance certificates, contractor registers, inspection reports, capital works documentation and financial records
• Adapt readily to a dynamic environment where priorities shift and additional tasks arise — bring structure to complexity rather than waiting for clarity, and support the broader team wherever needed
Skills, Experience & Qualifications
Essential
• Minimum 5 years' experience in a facilities management role, with demonstrated
accountability for a large or complex built asset — retail, commercial or mixed-use preferred
• Proven track record managing compliance obligations including AFSS, WHS, building code and DA/council requirements in a multi-tenancy environment
• Experience managing a diverse contractor base — including cleaning, security, mechanical, electrical, fire and hydraulic services — with accountability for performance and value
• Sound financial acumen — able to manage and report against an OPEX budget, plan and deliver capital works, and identify cost savings with supporting analysis
• Experience using CMMS or facilities management software to manage and report on preventive maintenance programmes
• Effective communicator with the confidence to manage tenant relationships, hold contractors accountable and engage credibly with senior leadership and external authorities
• Willingness to work flexibly, including weekend or staggered hours, to meet the operational requirements of a retail centre environment
Desirable
• Experience in a retail centre facilities management role — particularly in a format combining outlet, homemaker or large format retail
• Familiarity with sustainability platforms including Fountain Energy, Solar Analytics or equivalent energy monitoring tools
• Tertiary qualification or trade background in Engineering, Building Services, Facilities Management or a related discipline
• Experience managing tenancy delivery processes including fit-out coordination, builder inductions and handover inspections
• Project management experience for capital works delivery
Behavioural Competencies
Gazcorp expects the Facilities Manager to bring the following behaviours to the role every day — not as aspirations, but as the standard:
• Ownership — you take full accountability for the precinct; you don't wait to be told, you don't make excuses, and when something goes wrong you move to fix it
• Lead by example — you set the standard through your own conduct; the way you approach safety, presentation and professionalism is the benchmark for every contractor and team member on site
• Teamwork — you work as part of a broader Gazcorp team; you share information, support colleagues across functions and never treat facilities as a silo
• Respect — you treat tenants, contractors, colleagues and stakeholders with consistent professionalism and dignity, regardless of seniority or circumstance
• Curiosity — you ask questions, challenge assumptions and look for better ways to do things; you don't accept 'that's how it's always been done' as a good enough reason
• Willingness to step outside scope — you recognise that in a dynamic environment, the role is never perfectly defined; you lean into what needs doing and support the team wherever the need is greatest
• Honour the past, challenge the present — you respect what has been built and why decisions were made, but you are not afraid to respectfully challenge the status quo in pursuit of better outcomes for the asset, the tenants and Gazcorp
Facilties Manager
Facilties Manager
Contract Type:
Permanent
Location:
Sydney - New South Wales
Industry:
Contact Name:
Phil O'Keeffe
Contact Email:
phil@capstonerecruitment.com.au
Date Published:
07-Sep-2026
