This role is for a 2-year term.
About the Role
In this frontline role, you will be the first point of contact for clients accessing our counselling services — in person and by telephone. You will provide essential operational and administrative support to clinical staff, coordinate referrals and group programs, manage financial tasks, and help supervise junior team members. No two days are the same, and your work will directly contribute to the wellbeing of a community that has given so much.
Key Responsibilities include:
- Providing front of house and administrative support across all service delivery streams, including data entry and record keeping
- Serving as the first escalation point for client, contracted health provider, and external stakeholder queries
- Coordinating administrative requirements for client referrals to internal and external providers
- Coordinating group programs and mental health literacy workshops
- Supporting and supervising Level 3 Service Support Officers, including task allocation and performance monitoring
- Undertaking financial management activities including procurement, invoice processing, and expenditure tracking
- Providing office management support for property, assets, IT, and travel requirements
- Supporting quality assurance, compliance reporting, and operational data activities
You are organised, adaptable, and thrive in a fast-paced environment. You bring strong interpersonal skills and a genuine commitment to quality service delivery.
Critically, the successful applicant will demonstrate an understanding of the nature of issues and challenges faced by military veterans, defence force personnel, and their families, and have an ability to respond to their specific needs in ways that enable the development of trust and confidence in the service.
Please apply now if this role sounds like the perfect opportunity for you, or reach out to Tamar Aslanian for further information – tamar@capstonerecruitment.com.au
