About the Role
As Service Delivery Manager, you will be responsible for:
- Service Level Management : Manage, monitor, and report on service performance in line with Service Level Agreements, KPIs, and Operational Level Agreements.
- Customer Relationship Management: As the primary point of contact with a key client, you will build strong relationships through problem resolution, regular meetings, escalating & complaint management, and aligning service with business needs.
- Service Improvement : You will be accountable for driving innovation & continuous improvement, enhancing service quality, efficiency, and customer satisfaction.
- Operational Management : Work cross-functionally with the organisation, providing guidance and mentoring to other teams whilst ensuring service delivery processes are documented, standardised, and compliant.
The client is looking for candidates with:
- Demonstrable experience in Service Delivery Management roles, ideally within environments operating with Oracle and Linux systems.
- Fantastic enterprise-wide and client-facing communication skills with a history of successful service delivery through relationship building.
- Experience in public infrastructure and/or tolling/ticketing systems will be highly regarded.
- A customer-oriented and innovative mindset to actively seek out opportunities for service improvement.
